Certification Request
Certification Request
It is the student’s responsibility to have all required documentation and a certification request submitted on time, every semester. Please allow a minimum of 10 business days for standard verification and internal processing of benefits. Processing times will increase during periods of high volume. This time does not include the VBA’s own minimum time for processing. All benefits are processed in the order received.
Submission Deadlines
Submissions made after our first deadline are not guaranteed to be processed before the bill is due. You must monitor your bill and make other payment arrangements if necessary. Any submissions made after our second deadline will not be processed before the bill is due. You must make other payment arrangements. Incomplete submissions will be cancelled after the census date and the student will be required to call or come into the office to resolve their request for that semester.
| Semester | Certification Request Begins | Deadline for Benefit to Appear on Bill by Last Day to Pay | Late Processing for Reimbursement |
|---|---|---|---|
| Fall | April 15th | July 1st | From July 2nd to the last day of class in Fall* |
| Spring | October 1st | November 15th | From November 16th to the last day of class in Spring* |
| Summer | March 1st | April 1st | From April 2nd to the last day of class in Summer* |
*Submissions will not be accepted after the last day of classes before finals
Due to increased activity during the month prior to the start of each new semester (Jan, May, & Aug), hold times may exceed 30 minutes and emails may take a minimum of five working days to respond. Any submissions after the required deadline will be processed in the order the benefit was received. Our office will not expedite any benefits if the student failed to submit their request on time with the proper documentation.
GI Certificate of Eligibility (COE)
Hazlewood Hazlewood Application
Request Statuses
Below is a list of each request status and an explanation of what they mean. If you have questions about your status, please refer to the chart before contacting us.
Standard Processing Track:
| Pending Review: | This has not yet been reviewed for the latest document uploads. |
| Request Approved: | The documents and registration have been approved for processing. You do not need to contact us unless you make a schedule change. |
| Sent to Student Business Services: | Tuition-based benefits are sent to apply to the bill at TXST. |
| Sent to VBA: | GI Bill® benefits are reported to the Veterans Benefit Administration. |
| Reporting Finalized: | GI and Hazlewood reports to outside agencies are complete. |
Pending Statuses Mean We are Waiting for Something to Happen:
| Pending Semester Grades: | Hazlewood students waiting for TXST GPA to post. |
| Pending Registration: | Student has yet to register for the semester. |
| Pending Counselor Invoice: | VRE students need their counselor to send documentation. |
Other Statuses That Require Reading the Email Sent:
| Incomplete: | Documents are missing. Read the email for specific information. |
| Amending: | Updates are being made based on student changes to the semester. |
| Canceled: | The request has been canceled. This will specify why. |
| Denied: | The request has been denied. This will specify why. |
| Withdrawn: | The student has withdrawn from the semester. |
While it exists, the Training/Testing status is for internal training and system troubleshooting purposes. Your requests should not ever be in this status and if they are, please contact us. Remember that the status chart is not specific to your request. It is only a reference to explain what is happening based on the status of your request.